Terms of service

These Terms of Service govern your use of the CHORRA website and purchases or projects arranged through Shopify, live-stream claims, private checkout links, quotations, invoices, WhatsApp, and other written communications. By using the website, paying a deposit or balance, approving an order, or receiving goods or services, you agree to these Terms.

1. Eligibility and Authority

You must have legal capacity to enter into a contract. If you act for a company, store, brand, partnership, or other organization, you confirm that you have authority to bind that organization.

2. Customer Type and Mandatory Rights

Some customers purchase mainly for resale or commercial activity, while others may qualify as consumers under applicable law. Provisions that limit change-of-mind returns, liability, or remedies apply only to the extent permitted for the relevant customer type. Nothing in these Terms removes a mandatory consumer right.

3. Products and Services

CHORRA supplies stock and live-claim jewelry, stainless-steel jewelry and components, crystal and natural-stone products, findings, packaging, sourcing, samples, and custom or OEM/ODM services. Availability, material, color, finish, quantity, price, and lead time are subject to written confirmation.

4. Live Claims and Order Formation

A live claim, comment, direct message, screenshot, or product selection is not by itself a final order. The order is formed when CHORRA confirms the material terms and receives the required payment. Unpaid reservations may expire. The Shopify checkout, invoice, quotation, and latest written confirmation prevail over incomplete or conflicting statements.

5. Customer Review and Approval

Before paying or approving production, you must review item references, quantities, materials, steel grade, plating, color, stones, dimensions, logo, artwork, packaging, price, currency, shipping terms, and delivery information. Written approval of a sample, photo, video, drawing, or specification authorizes CHORRA to proceed on that basis.

6. Prices, Currency, Taxes, and Additional Charges

Prices may vary by quantity, material, stone, plating, customization, supplier cost, exchange rate, packaging, testing, and freight. Unless expressly included, prices exclude shipping, insurance, import duty, VAT, sales tax, brokerage, bank charges, customs charges, and destination-country fees.

7. Deposits and Balance Payments

The required deposit must be paid before CHORRA reserves, sources, develops, samples, or produces an order. Deposits are credited against the order total. The remaining balance, approved quantity adjustments, packaging, shipping, insurance, and other agreed charges are due before dispatch unless written credit terms state otherwise. Pay only the amount shown in the confirmed Shopify checkout, invoice, or written instruction.

8. Incorrect or Unidentified Payments

A payment that does not match the confirmed amount or lacks sufficient customer and order information does not automatically confirm an order. CHORRA may request additional payment, verify the transaction, apply the amount to a revised order with consent, or refund it subject to applicable law and provider rules.

9. Samples, Molds, Tooling, and Development

Sample, mold, tooling, artwork, design, testing, and packaging-development fees are separate unless the quotation states otherwise. Payment of a mold or tooling fee does not automatically transfer ownership of tools, files, manufacturing methods, or intellectual property. Any credit against a later order must be stated in writing.

10. Custom and OEM/ODM Orders

Custom work begins after specifications, payment, and approvals are complete. Changes requested after approval may require additional fees and lead time. You must have the right to use any logo, artwork, trademark, design, photograph, sample, or other material supplied to CHORRA.

11. Natural Materials and Product Variation

Natural stone, crystal, pearl, shell, minerals, handmade work, hand setting, and production batches may vary. Minor variation in color, pattern, inclusion, transparency, polish, dimensions, plating tone, stone alignment, or weight is not automatically a defect. Material and performance requirements apply only when stated in the written specification.

12. Stainless Steel, Plating, Water, and Wear

304, 316L, or another grade is supplied only when that grade is written in the order specification. PVD and other plating can improve durability but do not make a product permanently resistant to scratches, friction, chemicals, sweat, salt water, chlorine, or wear. Suitability for seawater, swimwear, prolonged immersion, or a particular test standard must be confirmed for the specific item.

13. Skin Sensitivity and Product Claims

Individual skin reactions vary. Terms such as “hypoallergenic,” “waterproof,” “tarnish resistant,” or similar wording are not lifetime guarantees and apply only to the product, material, construction, care conditions, and test basis stated. Crystal symbolism or wellness content is cultural or inspirational and is not medical advice or a treatment claim.

14. Quantity, Availability, and Substitutions

CHORRA will not knowingly substitute a materially different product, material, finish, or stone without approval. Minor commercially reasonable quantity tolerance, component variation, or replacement treatment applies only if disclosed or agreed. If an item becomes unavailable, CHORRA may propose a substitute, revised quantity, credit, or refund for the affected portion.

15. Customer Delays

CHORRA is not responsible for delay caused by late payment, incomplete specifications, delayed artwork, unanswered questions, late sample approval, changed requirements, missing customs information, or other customer-caused delay.

16. Shipping and Risk

Shipping is governed by the Shipping Policy and any agreed Incoterm or freight term. Mandatory consumer risk-transfer rules continue to apply. For business shipments delivered to a customer-nominated freight forwarder, warehouse, consolidator, or carrier, risk may transfer at that handover point if agreed in writing.

17. Returns and Claims

Cancellation, return, defect, and refund matters are governed by the Return and Refund Policy. Notify CHORRA promptly and provide reasonable evidence. Unauthorized returns are not accepted.

18. Destination-Market Compliance

Unless CHORRA expressly agrees in writing to provide a specific compliance service, the buyer is responsible for determining import, labeling, product-safety, chemical, packaging, tax, marketplace, and resale requirements in the destination market. CHORRA will provide available product information reasonably requested, but does not guarantee approval by every authority or platform.

19. Intellectual Property

CHORRA retains rights in its brand, website, photos, videos, templates, pre-existing designs, manufacturing know-how, and other materials. Customer ownership or license rights in custom work are determined only by the written project terms. You may not copy or misuse CHORRA content, and you must not provide infringing material.

20. Confidentiality

Each party should protect non-public pricing, product, supplier, design, and commercial information received for an order and use it only for the transaction, except where disclosure is required by law or the information is already public without breach.

21. Prohibited Conduct

You must not use the website or payment system for fraud, unauthorized payments, illegal activity, infringement, malware, security circumvention, abusive chargebacks, or misleading evidence. CHORRA may verify identity, pause fulfillment, cancel a transaction, or cooperate with payment providers and authorities where reasonably necessary.

22. Third-Party Services

Shopify, PayPal, banks, social platforms, carriers, freight forwarders, suppliers, and other third parties operate under their own terms and privacy notices. CHORRA is responsible for its own obligations but is not responsible for an independent third party’s acts beyond CHORRA’s reasonable control.

23. No Guarantee of Commercial Results

CHORRA does not guarantee product resale, profit, customer demand, social-media performance, platform approval, exclusivity, or market success unless a specific written guarantee is expressly agreed.

24. Limitation of Liability

Nothing limits liability that cannot legally be limited. For business customers, to the fullest extent permitted by law, CHORRA is not liable for indirect, incidental, special, punitive, or consequential loss, including lost profit, lost sales, loss of goodwill, or downstream claims. CHORRA’s aggregate liability for a business order will not exceed the amount paid for the affected goods or services, except where law requires otherwise.

25. Business-Customer Indemnity

To the extent permitted by law, a business customer will indemnify CHORRA against third-party claims arising from customer-supplied infringing designs, unlawful product claims, unauthorized trademarks, destination-market non-compliance, or the customer’s alteration, misuse, or misleading resale of the products.

26. Force Majeure

Neither party is liable for delay caused by events beyond reasonable control, including natural disaster, war, epidemic, government action, customs inspection, port congestion, labor disruption, supplier shutdown, carrier interruption, or power and network failure. Mandatory notice, refund, or consumer obligations continue to apply.

27. Governing Law and Disputes

The parties should first attempt to resolve disputes through written good-faith negotiation. For business customers, subject to mandatory law, these Terms are governed by the laws of the People’s Republic of China and disputes may be submitted to the competent court at the legal operator’s registered location. Consumers retain any mandatory law and jurisdiction rights that cannot be waived.

28. Changes to These Terms

We may update these Terms by posting a revised version and update date. A change will not retroactively alter a confirmed order unless agreed by the parties or required by law.

29. Contact

Email: jojo087252586@gmail.com
WhatsApp: +86 157 5958 3968
Legal operator: Yiwu Buxi Technology Co., Ltd.